We welcome your interest in this website, The Sustainability Group / FuturePlus site. The company responsible for it is:
Mike Penrose CEO The Sustainability Group
Alex Smith COO The Sustainability Group
The Sustainability Group
The Metal Box Factory
30 Great Guildford Street
6th September 2023
Registered in England and Wales with company number 11751567
We take your privacy seriously and want you to understand our practices with respect to the handling of your personal data.
This privacy statement explains how we do this.
Where we collect personal data
If you decide to contact us or make use of personalised services, then you will be asked to submit the limited personal data which is necessary for us to provide that service or handle your query. This is completely voluntary.
We also collect personal data from cookies, which we explain more about below.
Site Traffic information
To learn about what cookies and similar technologies are, we recommend that you visit the following third-party website: www.allaboutcookies.org
This information helps us to:
continuously improve our site’s content and functionality by analysing where, on which types of devices and how our site is used, how many visitors we receive, and where they click through to the site from;
remember you in case you re-visit our site, so we will know if you have already been served with cookie banners, surveys, or (where site content is undergoing testing) which version of the content you were served;
To delete or stop cookies from being placed on your computer, please check the help menu of your internet browser. Blocking cookies will reduce the functionality of this website.
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts, and characteristics (for example, name and contact details)
Questions, queries, or feedback you leave, including your email address if you contact future-plus.co.uk, your postcode if you use a FuturePlus service if that includes a postcode lookup function
Your email address and subscription preferences when you sign up for our email alerts
How you use our emails – for example, whether you open them and which links you click on
Your Internet Protocol (IP) address, and details of which version of web browser you used
Information on how you use the site, using cookies and page tagging techniques
We use Google Analytics to collect information about how you use future-plus.co.uk and how the website performs during your visit. This includes IP addresses. The data is anonymised before being used for analytics and web performance processing.
Google Analytics processes anonymised information about:
the pages you visit on FuturePlus
how long you spend on each FuturePlus page
how you got to the site
what you click on while you’re visiting the site
We do not store your personal information through Google Analytics (for example your name or address).
We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.
We continuously test and monitor our data protection controls to make sure they’re effective and to detect any weaknesses.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Subscribing to an email alert or mailing list
Creating an account on FuturePlus
We also receive personal information indirectly, from the following sources in the following scenarios:
Client and investor introductions
Why do we need your data
We collect information through Google Analytics to see how you use FuturePlus. We do this to help:
make sure FuturePlus is meeting the needs of its users
make improvements, for example improving site search
make performance improvements, for example improving page load time and data usage
We also collect data in order to:
gather feedback to improve our services, for example, our email alerts
respond to any feedback you send us if you’ve asked us to
send email alerts to users who request them
allow you to access FuturePlus services and make transactions
provide you with information about additional services
monitor use of the site to identify security threats
We may share this information with [enter organisations or individuals].
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of FuturePlus.
The legal basis for processing anonymised data for Google Analytics is:
The legal basis for processing all other personal data is that it’s necessary:
We have a contractual obligation.
We have a vital interest.
We have a legitimate interest.
How we store your personal information
We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored.
All personal data is stored in the European Economic Area (EEA). Data collected by Google Analytics and may be transferred outside the EEA for processing.
Your information is securely stored on AWS.
We will only retain your personal data for as long as:
it is needed for the purposes set out in this document
the law requires us to
We will keep your email data until you unsubscribe. We will keep your feedback data for 2 years. We will delete access log data after 120 days.
What we do with your data
The data we collect may be shared with our technology suppliers, for example, our hosting provider and website provider.
We will not:
sell or rent your data to third parties
share your data with third parties for marketing purposes
use your data in analytics
We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.
Children’s privacy protection
Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
Changes to this policy
Last updated 6th September 2023